Frequently Asked Questions
Answers to the questions we hear most often from parents, partners, and students. Browse by category or search by keyword.
Courses & Enrollment
How do I choose between levels U1–U6, and how is the price calculated?
The level determines what is taught, while the price depends only on the total number of sessions purchased. U1 starts with block programming, U2 adds multi-sensor work, U3 moves into Python, U4 is competition training, and U5–U6 cover AI agents and large models. Pick your starting point by experience: no coding before means start at U1; already comfortable with block coding means U2 or U3. If unsure, book a trial class.
On price: 24 sessions cost ¥9,900 (the Wukong educational robot is not included), and 48 sessions cost ¥19,800 (the Wukong educational robot is included). You can buy a single level or combine levels to reach 48 sessions — for example U1 (24 sessions) plus U2 (24 sessions).
Can children with no programming background enroll?
Absolutely. Complete beginners start at U1 Visual Programming with block-based coding, and every class produces something demonstrable. U2 adds variables, functions and multi-sensor work, and U3 moves into Python — if your child has no coding background we provide 1-2 bridging sessions.
Can parents attend class? When can we see progress?
Parents may attend open classes and showcase sessions; routine classes are led by teachers to build focused independence. Most students show clear progress in building, debugging and presenting their projects after 8-16 sessions.
Equipment & Kits
Do we need to buy the Wukong and ugot robots separately?
No. Tuition includes the full robot kit and supporting materials. Robots stay at the teaching site to avoid loss and storage issues. Home practice kits can be recommended by the teacher on request.
Tuition & After-Sales
Can students try a class first? What is the refund policy?
The first class is a free trial. If a course does not suit after it starts, a prorated refund is available within the first 4 sessions (completed sessions are charged at full rate; remaining sessions are refunded). See the enrollment agreement for full terms.
What if we need a long break? Can we make up classes or keep enrollment?
Yes. For leaves longer than 2 weeks, we offer either in-cycle postponement or a transfer to the next cohort at the same level. For breaks longer than 3 months (e.g. transfer, suspension), enrollment can be restored within 1 year at no re-registration fee upon presentation of the receipt.
Teachers & Pedagogy
What is the teachers' background? How are classes grouped?
All teachers hold a STEM or education background and pass our robotics teaching assessment. Class size is 6-10 students, grouped by age and prior experience. Each session has one lead teacher and one teaching assistant to ensure every student is supported.
Enrollment & Consultation
How do we enroll? What documents are needed?
Submit the student's name, current level and contact via /contact or /courses on the site. Our advisor will contact you within 1 business day to confirm the trial schedule. After the trial, sign the e-agreement and pay to enroll — no additional documents needed.
Didn't find your answer? Send it to our advisor — usually a 1-business-day reply.
Contact Advisor